WE ARE ALWAYS HERE TO HELP!!
DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?
Yes, we are pleased to offer a return policy on unused product. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns and exchanges on unopened product that have not been tampered with.
MAY I RETURN MY ORDER?
We are more than happy to accommodate returns on products unused within 48 hours of delivery date.
You may return your OmgHerCase Products order ONLY if they have been unopened and not taken out of the packaging.
We reserve the right to refuse an exchange or refund if items are non-saleable, indicated on their respective product pages.
Items indicated as final sale cannot be returned for refund, or exchange. All sale items are final sale.
HOW DO I MAKE A RETURN?
You must contact us first at (contact omghercase.com) within 48 hours of receiving your order. All products must be shipped back unopened in the original packaging and condition or a return will not be issued.
We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
You are responsible for all return shipping costs and we suggest that you send your return tracked and obtain proof of postage in case the return gets lost as OmgHerCase will not be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
Original shipping charges are non-refundable and will be deducted from the refund and return shipping costs are not reimbursed.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition.
Late or Missing Funds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at omghercase@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
